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Information about: Account Manager in Barcelona

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Company looking for Account Manager

Barcelona, Spain
About the job offer: Account Manager
Offer description

We are currently looking for a proactive and detail oriented Account Manager, with experience in both telephone and online support, to support our Global Client Base. The ideal candidate would have experience in dealing with customer support / help desk, is comfortable with technology / Internet and is motivated by the opportunity to engage with clients and manage relationships. Descripción del empleo Reporting to the VP of Account Management, the responsibilities include: Configuring client accounts Responding to client support emails and calls Performing regular online training sessions Maintenance of support materials and client knowledge center Forge strong relationships with our customers and industry partners Provide expert assistance to hotels on how to benefit from ourproduct, and provide expertise on Social Media practices Facilitate educational sessions for hoteliers on key product functionalities Provide expertise on the Online Reputation Management Space Work closely with the Sales Team to ensure that they are informed on progress being made with their customers Identify and suggest possible product enhancements based on usability and feedback received from customers Attend key networking events/trade fairs to build relationships with our customers

Applicant description

Desired Skills and Experience The successful candidate will possess Fluent (Proficiency/Native) level of English and Spanish, Portuguese would be beneficial 2 years experience in the Hospitality or OTA industry A strong understanding of ecommerce and how the evolution affects the success of hotels Ability to work with multiple teams Excellent communication skills Excellent writing, organizational, and time management skills Good telephone manner Excellent listening skills Advanced technology user High level of organizational skills with the ability to work well under pressure and manage client expectations

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