Menu

Sign up in beWanted and make yourself visible to thousands of companies!

Complete your profile

The companies search

Get invitations to processes

Manage your processes

With beWanted, you decide who to invite to your processes, saving time and money on every search .

Information about: IT Helpdesk Assistant in Madrid

logo beWanted

Company looking for IT Helpdesk Assistant

Madrid, Spain
About the job offer: IT Helpdesk Assistant
Offer description

The Junior Helpdesk Assistant provides first level (tier one) technology and workstation support from Oceana’s office in Madrid, Spain. The incumbent provides timely, quality-oriented services to 220+ users and 270+ computers in 13+ International offices across all time zones, with a focus on European and Philippines staff. The Junior Helpdesk Assistant coordinates with the Helpdesk Manager, Sr. IT Manager and Helpdesk team to manage time and tasks appropriately. The role may require travel to our satellite offices. Fluency in English and Spanish are required; French is desirable 1. Provide Oceana Help Desk Services o Respond to IT support tickets in a courteous, professional and efficient manner. Maintain ownership of service tickets throughout the life span of the support request, escalate tier 2/3 requests when necessary, and hand off support to incoming staff at end of shift. 2.General IT Administration o Set up and configure new network clients: workstations, laptops, and printers. Install hardware and software applications and their updates as needed. Basic repair and maintenance of computer systems, laptops, printers, and other peripheral devices. 3. Business Continuity and Disaster Recovery Ensure that backup jobs are completed successfully according to backup policies (weekly, monthly, etc.). 4. Training o Proactively address staff IT needs by seizing opportunities to train users on IT resources and by conducting effective new hire orientations. Additionally, train users on Office equipment like printers and conference room equipment. 5. Other Responsibilities o Assist IT staff with various administrative duties such as ordering IT supplies, documentation of office equipment and furniture inventory, and keeping shared IT services spaces clean and operational.

Applicant description

Candidate Requirements: Education and work experience: o Current student or recent graduate with a degree in a related IT field. o Relevant knowledge or experience working with cloud-based technology. Desired Skills and knowledge: o Knowledge of Windows 10 and Office 365, including SharePoint, OneDrive for Business, and Teams. Apple and other operation system knowledge are a plus. o Experience with cloud-based technology and ability to keep up with emerging technology trends to enhance user experience. o Experience with the installation, repair and maintenance of computer hardware, software and peripherals (Copiers/Printers/Phones). Competencies: o Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. o Resourcefulness: Securing and deploying resources effectively and efficiently. o Customer Focus: Able to meet or exceed customer needs and expectations and provide excellent service. Ability to effectively communicate in a variety of settings among diverse styles and position levels. o Ensure Accountability: Holds self and others accountable to meet commitments. o Results Driven: Persists in accomplishing objectives despite obstacles.

You may be interested...
Our companies are looking for::
Ciudad de México - Mexico
NGO/Voluntary Servivio social
Ciudad de México - Mexico
England - London - United Kingdom
Barcelona - Spain
Madrid - Spain
Companies at beWanted:
Acheron Partners
Madrid, Spain
PepsiCo - Planta Saltillo
Ciudad de México, Mexico
Servihabitat
Madrid, Spain
DHL Supply Chain MX
Madrid, Mexico
EY México
Ciudad de México, Mexico
PepsiCo Occidente 3
Ciudad de México, Mexico
Band of Insiders
Ciudad de México, Mexico
Abbott
Madrid, Spain
Schneider Electric
Barcelona, Spain
Carrier
Madrid, Spain
Transfesa Group
Madrid, Spain
PPG Industries
Ciudad de México, Mexico
PepsiCo - Planta Monterrey
Baja California, Mexico
BURP!
Ciudad de México, Mexico
Discovery Communications
Ciudad de México, Mexico
Morera Grosso
Ciudad de México, Mexico
Your browser is out of date!

Update your browser to view this website correctly. Update my browser now

×