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Information about: IT Technical Service (Native English) in Salamanca

Company looking for IT Technical Service (Native English)

Salamanca, Spain
About the job offer: IT Technical Service (Native English)
Offer description

We are looking for professionals, your job duties and necessary skills are:Tasks:-       Confer with customers by telephone or by e-mail to provide information about IT services, or obtain details of complaints.-       Check to ensure that appropriate changes were made to resolve customers' problems.-       Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.      Refer unresolved customer grievances to designated departments for furth

Applicant description

Experience:None or 1 year experience in similar position.Education:-       High school diploma or equivalent. Bachelor’s degree.Knowledge:-       Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.-          English Language (Native) Technical Skills:-       CRM Software.-       Date base user interface.-       Network conferencing software.   Skills:-       Active Listening.-       Service Orientation.-       Critical Thinking. -       Speech Clarity.

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