Offer description Descripción del PuestoAs part of the Renewals Team, the candidate will manage all requests for service maintenance renewals. The Executive role is responsible for account & opportunity management, customer negotiation & sales closure against a team and personal target. The role will provide regular forecast data both internally & externally, and have the ability to learn Westcon’s systems & service processes in order to manage and be responsive to customer requirements.• Generate and provide customer quotes in ERP• Record & manage quote information in CRM• Follow up & close on open customer quotes • Manage cancellation requests, ensuring any credits due are acknowledged and credited• Review open order report & liaise with order support team to close opportunities• Support external sales representative• Generation of monthly and ad-hoc reporting against service KPI’s as requested by management• Produce weekly forecast• Run system reports to produce renewal information for service contracts
Applicant description Descripción del CandidatoCustomer Service:• Strong understanding of Customer Relationship Management• Understanding & delivering the “best in class” customer service at all times.Technology:• SAP & Sales Force• General knowledge of Westcon product portfolio offerings• General knowledge of networking and communications technology• Ability to use standard software: MS Office Applications & Database software• General Computer literacyFinance & Compliance:• Calculate and maintain minimum profitability requirements on a transaction level
