Information about: Contract of TECHNICAL SUPPORT SPECIALIST (EN, FR) in Derio

Company out of Tecnologías de la Información search TECHNICAL SUPPORT SPECIALIST (EN, FR)

Derio, Spain

About the job offer TECHNICAL SUPPORT SPECIALIST (EN, FR)

Candidate


She/he should be a Graduate in B.Sc. (Science - any specialization). B.A. (Arts) will not be discarded beforehand.




Excellent English Language (especially spoken), plus fluency in French, ideally. (Foreign language knowledge shall be tested). We are especially interested in hiring employees from different nationalities with EU passport.




Good knowledge on computer and internet (MS Office, Skype, Teamviewer and all these basic computer skills).




No previous experience is required. Position available for everyone with passion for IT technology and/or biosciences.




Good problem-solving and analytic skills. Proactive personality. Communication abilities.




Motivated to work in an international environment and to travel to other countries.




Working location in Bizkaia.


Position

We are recruiting A TECHNICAL SUPPORT SPECIALIST (EN, FR) for international customer service.


Tasks




-  Provide full customer care in an appropriate way.




-   Support software applications via e-mail, chat and telephone.




-   Track and reproduce clients’ questions with technical issues.




Report bugs and software testing.




-  Write technical documentation (user manuals, FAQ’s, improve guides).




-   Coordinate with other departments for technical troubleshooting.




Job Offer 




-   Permanent  full time job. Flexible hours.




-   Salary depending on applicant’s qualifications.




-   Promising career opportunities, ongoing training and social benefits.


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