Information about: We are looking for German/French speaking candidates with proficiency in English in Berlin
Company looking for We are looking for German/French speaking candidates with proficiency in English
Berlin, Germany
About the job offer: We are looking for German/French speaking candidates with proficiency in English
Offer description RESPONSIBILITIES
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Applicant description We are looking for German/French speaking candidates with strong proficiency in English for the position of Player Support Agent of a video game.
Link to the job description: https://translations.recruitee.com/o/player-support-agent-mogi-group-german
JOB REQUIREMENTS:
- (Near) native level of German / French
- Ideally with passion and knowledge of games and some experience in the video games industry
- Availability to start ASAP. 40 hours per week (different shifts available), on a long term basis
- Availability to work from home
- Experience in customer care, call center, helpdesk. (Preferred)
- Knowledge of Marketing, Translation, Journalism, Communications, Copywriting or similar
- Basic knowledge of social media from both user and professional points of view
