Información sobre: Contrato de IT Technical Service (Native English) en Salamanca

Empresa busca IT Technical Service (Native English)

Salamanca, España

Sobre la oferta de IT Technical Service (Native English)

Candidato

Experience:

None or 1 year experience in similar position.

Education:

-       High school diploma or equivalent. Bachelor’s degree.

Knowledge:

-       Customer and Personal Service  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

-          English Language (Native)

 

Technical Skills:

-       CRM Software.

-       Date base user interface.

-       Network conferencing software.

 

 

 

Skills:

-       Active Listening.

-       Service Orientation.

-       Critical Thinking.

-       Speech Clarity.

Puesto

We are looking for professionals, your job duties and necessary skills are:

Tasks:

-       Confer with customers by telephone or by e-mail to provide information about IT services, or obtain details of complaints.

-       Check to ensure that appropriate changes were made to resolve customers' problems.

-       Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

      Refer unresolved customer grievances to designated departments for furth

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