Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need. Key Tasks: 1) Incident Solving and proactive support: •Analyze and resolve customer incidents by means of Knowledge Base Articles, solved incidents, forums documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters. •Perform root cause analysis and provide solutions in complex environments for specific fields/areas if required. •Report errors to development organizations and cooperate with them to 2) Additional tasks: •Being involved in the creation of supportability tools that will help the customer to analyze and solve their problems. •Continuous training is provided to ensure a smooth start and a career development in the Support Engineer role, learning about different SAP products.
•Graduate in Computer Engineering. Other Degrees in Technology or Scientific area might be considered. •Fluent in English (oral and writing) is a must, German (a plus). •Good understanding of programming languages. •Customer oriented person. •Analytic thinking. •No work experience required