Información sobre: we look for a French speaking Customer Service Representative en Tamon
Empresa buscando we look for a French speaking Customer Service Representative
Estado sin definir, España
Sobre la oferta de: we look for a French speaking Customer Service Representative
Descripción de la oferta GENERAL PURPOSE
The purpose of this position is to receive and process standard customer
orders in line with sales policies and in compliance with multiple business
procedures and decision points to ensure customer satisfaction. The Junior
Customer Service Representative (Jr CSR) will perform data-entry activities in
SAP as per instructions described in the business procedures and as per
instructions from the DPT Decision Centers. The Jr CSR will also act to flag
(master) data issues and perform control checks needed to ensure an accurate
JOB DESCRIPTION (functional responsibilities):
·Performs order entry activities in SAP in line with inbox
priority and sales policies (customer segmentation), in compliance with multiple
business procedures and as per instructions from Decision Centers.
·Follows desk procedures and policies in compliance with SOX and
internal controls as well as in compliance with ISO 9001 and other quality
·Actively monitors open order report to ensure that deliveries
arrive at the customer on time and as committed.
Interprets multiple decision points under defined operating procedures and
Judges to ask for clarifications and to highlight operational
·Executes simple quality control checks and takes subsequent
corrective actions as per business guidelines.
Interacts effectively with the Customer Care team on transactional
Supports the CSR team with administrative tasks: e.g. update contact lists,
time planning, organization of meetings, etc.
·Day-by-day working pressure to achieve daily processing
·To apply minimum vocabulary in European language to be able to
extract necessary information from customer orders.
·To execute a series of operating procedures that demand attention
Freedom to act:
Freedom is limited by the defined business processes and company
Contact with external customers is limited.
Ongoing dialogue with the CS Team Leader and Order Management team members.
Ongoing dialogue with the Customer Care team and Decision Center.
Ongoing dialogue with warehouses and carriers.
Day-by-day pressure to meet daily processing objectives for the team vs. the
Descripción del candidato PERSON SPECIFICATION:
Knowledge & experience:
·Administrative knowledge & skills
·PC skills: demonstrated ability to work with MS
Office and MS Outlook
·Previous working experience with SAP or any other ERP
system will be a plus
·English: demonstrated ability to read and write
fluently. English speaking for internal purpose
·Knowledge of any other European language will be
·General work experience is an asset
·Quality orientation: disciplined and attention to
·Flexible in dealing with daily pressures and
·Stress tolerance: is able to work under pressure and
manage multiple basic tasks in parallel
·Teamwork/Collaboration: is respectful of other’s
differences and able to handle constructive feedback.
Can replace colleagues in the same position at all times for all products.
·Analysis and judgement: Identifies issues.
Recognizes when to escalate in the correct way.
.Follow up: follow up on status of customer